Refund policy

Last updated December 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for STORE CREDIT or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels ATTACHED.

ONLINE RETURN PROCESS

To return an item, please email customer service at olive.oak.company@gmail.com to obtain a Return Merchandise Authorization (RMA) number, place item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Olive & Oak Company, LLC

Attn: Returns

RMA# (ORDER #)

271 Cline Ave

Mansfield, OH 44907

United States

Please note* you will be responsible for all return shipping charges. We strongly recommend a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned

Must have original tags and in same condition it was sent.

Must be unworn, unwashed, and free of any pet hair, stains, and odors.

We are not responsible to insure items are not lost during shipping back to us for the return.

Please use a reputable shipping company with tracking id to make sure we receive the item.

Credit will be for the product and not the shipping or handling.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

419-709-8152

or

Olive.oak.company@gmail.com